Effective Date: April 16, 2026生效日期：2026年4月16日

At our pet wellness store, your satisfaction and your pet’s well-being are our top priorities. We want you to feel confident shopping with us. Below is our clear, straightforward return and refund policy for all health supplements, wellness products, and pet essentials.在我们的宠物健康店，您的满意和您的宠物的健康是我们的首要任务。我们希望您在我们这里购物时有信心。以下是我们明确，直接的退货和退款政策，所有的健康补充剂，保健产品，和宠物必需品。

1. Return Window 1. 返回窗口

  • You may return most items within 30 days of delivery for a full refund or exchange.您可以在货到后30天内退回大部分商品，获得全额退款或换货。
  • The 30-day period starts from the date your order arrives (tracked via Order Tracking).30天的期限从您的订单到达之日开始（通过订单跟踪跟踪）。
  • Seasonal or promotional items may have a shorter 14-day window — this will be clearly noted on the product page.季节性或促销项目可能有更短的14天窗口&mdash；这将在产品页面上清楚地注明。

2. What Qualifies for Return2. 什么有资格获得回报

  • Items must be unopened, unused, and in their original sealed packaging.物品必须未开封，未使用，并在其原始密封包装。
  • Products must be in the same condition as when you received them.产品必须与您收到时的状态相同。
  • We accept returns for both defective items and change-of-mind purchases, as long as the above conditions are met.只要满足上述条件，我们接受有缺陷的商品和改变主意的购买退货。

3. What Does NOT Qualify3. 什么是不合格的

  • Opened or partially used supplements and consumables (for hygiene and safety reasons).打开或部分使用的补品和消耗品（出于卫生和安全原因）。
  • Personalized or custom-made items.个性化或定制的物品。
  • Items damaged due to improper use or neglect.因使用不当或疏忽而损坏的物品。
  • Digital downloads or gift cards.数字下载或礼品卡。

4. How to Start a Return4. 如何开始报税

  1. Go to your account → Order Tracking → select the order → click “Request Return”.转到您的帐户 ；订单跟踪 ；选择订单 ；点击&rdquo；请求退货&rdquo；
  2. Choose the reason and upload clear photos if the item is damaged.如果物品损坏，请选择原因并上传清晰的照片。
  3. Print the prepaid return label we email you打印我们通过电子邮件发送给您的预付退货标签（美国地址）。
  4. Ship the package within 7 days of approval.批准后7天内发货。

5. Refunds & Processing Time

  • Once we receive and inspect your return (usually 3–7 business days), we will process a full refund to your original payment method.
  • Refunds typically appear in 5–10 business days, depending on your bank.
  • Original shipping fees are non-refundable unless the item was defective or we made an error.
  • Return shipping is free for defective items; otherwise, it is deducted from your refund.

6. International & Cross-Border Orders

For orders shipped outside the U.S., return shipping is the customer’s responsibility. Customs fees and duties are non-refundable. We recommend contacting us before returning international orders.

7. Contact Us

If you have any questions about your return or need help with Order Tracking, our team is ready to assist. Email us at  or use the live chat on our site. We reply within 24 hours.

We truly care about your pet’s happiness and your peace of mind. Our policy is designed to be fair, transparent, and easy to follow so you can shop with confidence.

Thank you for choosing us to support your furry family members.