Return & Refund Policy

Return request period

Contact us within 14 days of delivery if you want to request a return. The item must be unused, complete and in its original packaging unless it arrived damaged or defective.

Damaged or incorrect items

Contact us within 48 hours of delivery with the order number and clear photos or video of the product, package and shipping label.

Items that cannot be returned

• Items damaged through misuse, accidents or unauthorized repair
• Items missing parts, accessories or original packaging
• Items returned without approval or outside the approved period
• Digital, downloadable or personalized items after delivery

Return shipping

For a change-of-mind return, return shipping is paid by the customer. If we confirm that an item was sent incorrectly or arrived defective, we will provide an appropriate solution and return instructions.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Payment providers may need 5–10 business days to display the refund.

Cancellations

Contact us immediately to request cancellation. Cancellation is not guaranteed after processing or dispatch has begun.